£55.00 per 4.7Gb (1 DVD or part therof)

Most services should leave your files and data unchanged, however several of the services, for example a clean install of the operating system will erase all files on your hard disk. During a service of your computer we do not normally make backups of your data or files (documents / digital pictures etc.). We can however backup the your important files and data if requested beforehand, and you specify exactly what you would like backed up.

During a service we will connect you computer to our network, and copy the data across to another machine's hard drive, where it will be stored while the service takes place. Once the service has been completed, the data will be transferred back to your machine as well as being copied onto DVD disk(s), and returned to you. We do not keep any backups of your data.
 
It is important for you to specify exactly what you would like backed up, as we will only back up data requested. Typical examples include:

• Digital photographs
• Digital videos
• Contact information (names and addresses)
• Emails
• Documents and the My Documents folder
• MP3 files
• Program data for example AutoCAD drawings 

Limitations

It is not possible to backup program files, only data. Due to the nature of the installation process of most programs, they will not work if backed up and then copied back to your computer after a clean install of an operating system. Often when a program is installed, settings and entries are made in the system registry, and files are copied to various other locations on your hard disk. It would be very time consuming, if not impossible, to find and backup all of these settings and files, and it is better to re-install the program from the original installation disk, then copy back the backed up user data.

Normally the computer must be in a bootable state for us to back up the data. It is sometimes possible to copy the data directly from your hard disk in the event that your computer is not bootable, though this will depend on the reasons why the machine is not working. If the hard disk has failed, then this will not be possible.

Pricing

For this service we charge £55.00 per 4.7Gb or part thereof (4.7Gb is the average size of a DVD rom). If we are unable to backup the data, then obviously no charge will be made.

Contact us to book this service