Computer crashed and unable to retrieve your important data or photos? As long as the disk is still functioning, we are usually able to recover most of your file, although this service is not covered by our No Fix - No Fee Guarantee.

If your hard drive makes ill-sounding mechanical failure noises (loud clicking, rattling, scratching), turn off your pc and contact us as soon as possible. This may give us the oportunity to retreive your data before your drive fails. Likewise if you operating system has become corrupted and you can't start Windows, don't try and re-install the software or partition the drive, contact us and we will collect your pc and attempt to recover your data.

One of the most important points for any computer user to remember is to always back up your data. As much as personal computing has advanced over the past 20 years, hard drives still fail. Hard Drives are an amazing piece of mechanical engineering, as then spin (sometimes continuously) at around 120 times per second (7200 rpm). These spinning platters are spinning at such high speeds that a small interference whilst in use can damage the disk in a certain area. There are now fail safe mechanisms in place to prevent critical failures when there is a small amount of physical damage done to the drive, but accidents do happen.

When some areas of the disk fail, the hard drive is effectively useless. We do not have the facilities to recover data in this instance, and you will need to contact a dedicated data recovery specialist who will have the necessary clean room environment and skills to dismantle and repair the disk, before attempting the data recovery. This is a time consuming and very expensive process, so be ready for a financial shock! This is why it is always important to have your data backed up!

If you have made routine backups of your important data, this would be a great inconvenience to restore and install all the applications and data once more, but it is still recoverable. If you were unfortunate enough not have any backups (or not recent ones), then you are in trouble!

What is included in this service:-

• Collection and return of your PC. 
• Removal and examination of your hard drive to see if data recovery is possible. (If we cannot recover data, this service is £60, as it is a time consuming process) 
• Copying of your data onto DVD media so you have a complete backup.

What is not included in this service:-

• Re-installation of the operating system after data recover. We can quote you a  competitive  rate for this service. 
• Fitting of a new hard drive to your pc if it your original one needs replacing. Again, we can supply and fit one at a competitive rate. 
• Any guarantee to recover any information from your drive. This service is not covered by our No Fix - No Fee service and if we cannot recover any information we will return the Hard Drive to you in the condition we received it, for a fee of £60. (Please note we will only attempt to make a mirror copy of your hard disk, to recover the data files from, and will not open the drive or alter the file system in any way unless you request us to format the drive and restore the operating system after we have  successfully recovered your data). We will inform you why it was not possible to recover your data, and then you can make an educated decision to take your drive to a data recovery company.

Contact us to book this service