If you are experiencing problems with your computer, we can solve your problems, and usually for a fixed price.

After examining your computer, we will decide if the problem can be quickly fixed on the spot. If not, we will carry out a full investigation and diagnostic check in our workshop and suggest a solution, which we can either carry out or return your computer to you unchanged. We will quote you a fixed fee for this service, protecting you from hourly charges.

We offer a No fix - No fee guarantee, so in the unlikely event we cannot find a solution to your problems, we will return your computer to you, and you will owe nothing. When we have diagnosed the problem, if we can repair the fault at the time, we will do so or we will contact you with the solution and then it is up to you whether you have the computer repaired by us or returned to you.

Many faults can be a real puzzle to solve but we have at our disposal some excellent low level diagnostic software tools which can be loaded into memory before the operating system boots, thus bypassing the operating system. These processes can often take several hours to complete, depending on memory and disk size, and we keep the price costs down by running other tasks in parallel.

Relatively straightforward faults can normally be solved within 24 hours, but occasionally we may require the computer for longer, especially in the case of intermittent faults or awaiting parts.

We cannot offer a fixed price for carrying out diagnostic services in you home or business, however we are happy to carry out this service at your premises but our standard hourly rates will apply. Simple faults can often be diagnosed fairly quickly, but more complicated intermittent faults can take several hours to properly diagnose.

What is included in this service:-

• Collection and delivery of your computer or an on-site visit if within our service area.
• Suggested solution to your problems and fixed if relatively straight forward (software conflicts for example).
• No fix, no fee. If we can’t suggest a solution, we will return your computer to you for no fee (does not apply to on-site diagnostic services).
• No obligation to have any further work carried out. If additional fees, parts of software are required to fix your computer and you decide you don't want to have your PC fixed after our initial diagnostic service, we will return it to you for no further charge.
• Valet of your internal components. Often the internal components of a PC become caked in dust which can lead to overheating problems. During our standard diagnostic service we make sure that your computer is in a good internal shape.

What is not included in this service:-

• We are happy to investigate Laptop problems, but cannot offer "no-fix, no-fee" guarantee. This is due to the nature of Laptop computers and the limited availability of spares.
• Parts or software. If these are required they can either be supplied by the you (delivered to us) or we can supply them at competitive rates. If these are required, you will be fully informed of the price prior to any work being undertaken.
• Additional peripherals, for example printers or scanners. If you are having problems associated with PC peripherals we can help you solve these by using our on-site service. Hardware faults of PC peripherals, for example monitors, printers and scanners are not repaired by us.
• Backups of your data. We do not back-up your data, so please ensure you have saved all important files to floppy disk or CD before we start work on your PC. We offer a back-up service for an extra cost should you require it. We cannot be held responsible for files lost or deleted during work on your computer though we will endeavour wherever possible to leave your files unchanged. Occasionally it may be necessary to delete or over-write files during the process. Booking our service is acknowledgement of these risks.

Contact Us to book this service